Privacy PolicyUpdated May 2018

We at ANNETTE WELANDER recognizes the importance of protecting the privacy of your personal data. We have instituted strict policies and security measures to protect the information you provide us. This is the Privacy Policy for the website hosted at https://annettewelander.com ("our website").If you have any questions regarding the protection of privacy and processing of personal data, you can send an e-mail to customerservice@annettewelander.com

Who is responsible for the processing of your personal data?


Who is responsible for the processing of your personal data?The Swedish company Annette Welander, reg. No. 641111-xxxx (“Annette Welander” We" Us"), is the controller of your personal data. Annette Welander’ affiliated companies (including joint ventures, licensees) and selected suppliers may process your personal data on Annette Welander’ behalf and in accordance with Annette Welander’ instructions as stated below and are thereby processors of your personal data. You may contact Annette Welander at any time, please find our contact details below.Annette Welander Box 1109SE-43623 AskimSwedenE-mail customerservice@annettewelander.com

Who is responsible for the processing of your personal data?


- Categories of data processed, purpose and legal basis for processing 3.1 GeneralBelow is a summary of the categories of data that we process, the purposes of processing the data and on what legal basis we are processing your data. Our processing of your personal data partly depends on whether you have subscribed for membership with us or not. The processing of personal data relating to customers that are not members is described in section 3.2 below. The processing of our members’ personal data is described in section 3.3 below. 3.2 Customers (non-members) 3.2.1 Data collected when you shop in our website or use our online services Contact details: If you make a purchase online we will collect your name, address, e-mail address, telephone number, country of residence, date of birth, title (Ms./Mr. or another title) and social media account contact details. Not all information is mandatory for making a purchase. We have marked mandatory information with the symbol (*) on our website. We will use your contact information to (i) process your purchase/orders and any returns, exchanges, and complaints you may have relating to your purchase; and to (ii) communicate with you regarding your purchase and to answer and administer any questions or comments you may have regarding our products or services. The legal basis is that it is necessary to process your data in order for us to be able to fulfill our contractual obligations to you under the purchase agreement. We will retain your data for as long as necessary for this purpose. We may also process your contact details to keep you informed, via email, SMS, letters, telephone and other social media, of our special events or promotions. The legal basis is our legitimate interest of being able to market our products to our existing customers. We may use your contact details for direct marketing purposes for up to 12 months after your latest purchase subject to your ongoing right to opt-out. You are entitled to reject our marketing messages at any time by clicking on the unsubscribe link included in each message or by contacting customer service at customerservice@annettewelander.com Credit card details: If you make a purchase online and chose to pay by credit card, you will provide your credit card information on our website to finalize your purchase. Your credit card details will be protected using Global Sign Encryption. The legal basis is that the processing is necessary in order for us to be able to fulfill our contractual obligations to you under the purchase agreement. We will retain your data for as long as necessary for this purpose. Previous purchases and returns: If you have signed up for an account we will store information regarding (i) your purchases and returns online. Such information encompasses product, size, price, and date of purchase. We will also store information regarding your recently viewed items. This will allow you to keep track of your purchases and returns, and recently viewed items, by logging into your personal account. The legal basis is our legitimate interest to provide you with the service of a personal account as requested by you when you signed up for the account. You may choose to deregister your account at any time. We will also save information on your contact details and previous purchases and returns for 36 months after the purchase to be able to administer returns and/or complaints. The legal basis is our legitimate interest to provide our customers with speedy and efficient service after the purchase. 3.3 MembersWhen you subscribe to become a member, you will enter into an agreement with Acne Studios (the "Membership Policy"). You may sign up for membership by subscribing to the services provided by Acne Studios in accordance with the Membership Policy. The membership is completely voluntary and subscribing for membership is not a requirement for purchasing Acne Studios’ goods. 3.3.1 Data collected when signing up for membershipWhen you sign up for membership (online), Annette Welander collects your name, address, e-mail address, telephone number, country of residence, date of birth, title (Ms./Mr. or another title) and social media account contact details. Annette Welander processes the data to create your personal account and to process the membership which includes certain features such as (i) sending digital receipts, (ii) sending out invitations to special events/promotions, (iii) and profiled marketing offers through email, SMS, letters, telephone and other social media. The legal basis is that the processing is necessary in order for us to be able to fulfill our contractual obligations to you under the Membership Policy. We will retain your data for as long as necessary for this purpose. 3.3.2 Data collected when shopping onlineContact details: When you purchase a product online, Annette Welander will process your contact details for the following purposes; (i) to process purchases/orders and returns, exchanges and complaints; (ii) to communicate with you regarding the purchases and to answer and administer any questions or comments that you may have regarding Annette Welanders’ products or services. The legal basis is that the processing is necessary in order for us to be able to fulfill our contractual obligations to you under the purchase agreement. Previous purchases and returns: Annette Welander will also process data regarding your contact details and previous purchases and returns online (product, size, price and date of purchase) for 36 months after the purchase. The information will be processed for the following purposes:Administering returns and complaints. The processing is based on our legitimate interest to provide our members with speedy and efficient service after the purchase.Allowing you to keep track of your purchases and returns by logging into your account. The legal basis is that the processing is necessary in order for us to be able to fulfill our contractual obligations to you under the Membership Policy. Credit card details: If you make a purchase online and chose to pay by credit card, you will provide your credit card information on the website for the purpose of making payment for the purchase. The legal basis is that the processing is necessary in order for us to be able to fulfill our contractual obligations to you under the purchase agreement. Annette Welander does not save any credit card details. The legal basis for this processing is your consent. We will retain your data for as long as necessary for this purpose. 3.3.4 Data collected when using Annette Welander website servicesAnnette Welander will store information regarding your recently viewed items when browsing Annette Welander’ website. This will allow you to keep track of your recently viewed items, by logging into your personal account. The legal basis for this is that the processing is necessary in order for us to be able to fulfill our contractual obligations to you under the Membership Policy and in our legitimate interests of providing you with the products and services that interest you, to generate Annette Welanders' business and grow revenue as well as understand our customers better. We will retain your data for as long as necessary for this purpose. 3.4 Newsletter SubscribersIf you have subscribed to one of our newsletters, we will use your contact details to send out such newsletter. The legal basis for this processing is your consent. The newsletters will be sent to you until you unsubscribe to the newsletter service. 3.5 Archive SubscribersIf you have subscribed to receive information and updates via e-mail and text messages regarding Annette Welander Archive events, we will process your name, telephone number, e-mail address, country of residence and gender to send out information regarding Archive events. The legal basis for this processing is your consent. The information and updates regarding Archive events will be sent to you until you unsubscribe to the service. 3.6 Customer serviceIf you have contacted Annette Welander regarding a complaint, return or question, the e-mail or chat conversation will be stored for as long as it is necessary to administer your matter, including following up on the matter within 12 months. Depending on the nature of the matter for which you are contacting us, the legal basis may be that our processing is necessary for us to be able to fulfill our obligations under the purchase agreement or Membership Policy, or that we have a legitimate interest of being able to communicate with individuals who contact our customer service. 3.7 Anonymized dataIt can be noted that we may also use anonymized data for our internal marketing and demographic studies to analyze, profile and monitor customer patterns in order for us to be able to improve our products and services. 3.8 Consent and withdrawalBy purchasing or receiving our products/services, you confirm that you have read and understood the content of this privacy policy. Where the legal basis for the processing of your personal data is your consent, you agree to Annette Welanders’ processing of your personal data in accordance with the provisions herein. Should you wish to object to, or withdraw your consent, to any of our processing, please contact us at customerservice@annettewelander.com. Please note, however, that your withdrawal will not affect our right to process your data when such processing is necessary to perform our contractual obligations to you, and/or to the extent we are required to process your data by law or to defend ourselves in a dispute, to prevent fraud or abuse, or to enforce our Terms and Conditions. If you withdraw your consent to any consent-based processing, we will cease all such processing.

Does Annette Welander share your information with others?


Annette Welander does not sell or rent our customer’s personal data to any other entity.We may share your data with affiliated companies such as joint ventures and licensees. If you have subscribed for membership with Annette Welander, we may combine your data provided to us with data that you have provided to such affiliated companies, for the purpose of improving our services to you, and to enhance your shopping experience. The legal basis for the processing is that it is necessary for Annette Welanders’ performance of the Membership Policy.Annette Welander may also share your data with selected suppliers who perform functions on our behalf such as fulfilling orders and delivery of orders, processing payments, carrying out promotional services or data management, to maintain our website, to distribute e-mails, to send out our newsletter, to provide client communications and to manage our customer database. As necessary, the personal data you provide to us may be processed by these third parties, solely on Annette bWelanders’ behalf and in accordance with Annette Welanders’ instructions as data processors. We do not authorize any of our suppliers to make any other use of your personal data.If Annette Welander and/or its subsidiaries are subject to an actual or potential merger or acquisition or similar transaction, we may share your data with the potential and actual buyer(s) and their financial and legal advisers, subject to such third parties undertaking appropriate confidentiality.

Transfer outside of the EU/EES


We may share your data with our selected suppliers, who may process your data in countries both inside and outside of the EU/EES when performing functions on our behalf as set out in the section "Does Annette Welander share your information with others?"Annette Welander has however taken appropriate safeguards to ensure that the receiving parties of your data in countries outside of the EU/EEA shall provide an adequate protection of your data. Such safeguards may be that the receiving party has joined the Privacy Shield (if the receiving party is a company established in the United States) or that the receiving party has signed so-called standard data protection clauses adopted by the EU Commission. Please contact us at customerservice@annettewelander.com if you want further information on what safeguards have been taken and if you want a copy of such safeguards.

Your data subject rights


In this section, we have summarized your data subject rights to request access, portability, rectification, erasure of your personal data, to restrict the processing of your personal data, to object to processing, and your right to lodge a complaint with the supervisory authority.If you want to exercise your rights, please send us an email at customerservice@annettewelander.com

How do I unsubscribe from Annette Welander newsletter and emails?


If you do no longer wish to receive our newsletters or other emails, you can unsubscribe as indicated in the particular communication, i.e. by using the unsubscribe link which is included on all newsletters and other emails. You may also contact us at customerservice@annettewelander.com

How long do we keep your data?


We will retain your personal information for as long as necessary in relation to the purposes for which the data was collected or otherwise processed. Under section 3 above, we have specified the retention time, or the criteria for determining the retention time, for our processing of data in relation to the different purposes the data is being processed. In addition to the retention time stated under section 3 above, please also note the following.Members: If you have not made any purchases, logged in to your account or used any of our services during a consecutive period of 36 months, we will terminate your membership and consequently we will not use your data for any membership services or marketing purposes thereafter. In such case, we will delete your data unless we need to keep it for other purposes that are legally justifiable.We will retain your personal information as necessary to comply with applicable legal obligations, to resolve disputes, and to enforce our agreements. Statutory obligations to retain data further remain unaffected.

Is it mandatory to provide personal data?


When you purchase our products online or sign up for a membership with Annette Welander, we will inform you which data is mandatory by marking certain fields with a symbol (*). The provision of mandatory data is necessary for Annette Welander to be able to fulfill our contractual obligation to you, for example processing your order, or fulfilling the membership services requested by you.

Children’s privacy and legal purchase age


Annette Welander does not wish to collect personal information from anyone under the age of eighteen (18). If you are under eighteen (18), we require that you inform and get your parents’ or guardians’ consent before purchasing anything or provide any personal data to us at annettewelander.com or any other website related to Annette Welander.

Cookies


We use cookies on our website. Please see our separate policy for cookies, which you can find on our website.

Modifications


Annette Welander reserves the right to occasionally make changes to our privacy policy or practices. We will post the updated policy on our website, and thus we encourage you to review this page from time to time. Last date for modification: May 2018

Contact information


E-mail: customerservice@annettewelander.comAddress:ANNETTE WELANDERAtt: Customer ServiceBox 1109SE-436 23 Askim