When purchasing your favorite products on our website you can choose to pay by VISA or Mastercard. (For our VISA/Mastercard payments we use DIBS Checkout.)Please note for purchases outside Europe prices are shown excl. local customs fees. These fees will be charged by local customs authorities usually through the transporter of the goods (DHL).
Our aim is to ship your order within 3-5 working days the same day as you order, except for non-workdays. Some products, e.g. gold and fine jewelry, we produce when receiving your order. Depending on the complexity and numbers of orders waiting in the studio, the delivery can take up to 2-8 weeks. Delivery times are provided as guidelines only and do not take into account possible delays caused by payment authorization and/or stock availability. We are unable to deliver to post office boxes.As soon as we start packing your order we will send you a shipment confirmation email with the delivery information and a link to track your order online. Please make sure your contact details are stated correctly so you will receive your shipment in good order.All orders require the signature upon delivery, at which point responsibility for the shipment passes to you.All our shipments are sent with DHL GoGreen delivery.